Published on: 13 January 2021
Following almost five successful years of delivering the ‘Welcome Afloat’ programme face-to-face, British Marine, together with Welcome to Excellence, are delighted to announce that the course will now be delivered online.
The first session covers how we attract and retain customers; how we can inspire through great service and exceed expectations; and the importance of creating great boating experiences for all.
The second session covers the importance of working as a team to gain feedback; managing expectations and dealing with 'niggles' and complaints; building loyalty and trust; promoting boating and your business.
What can you expect from this course?
- Pre-course activities to ensure that everyone is prepared for the session
- Training delivered by experienced facilitators in a fun and engaging format
- High-quality visual presentation used throughout
- Breakout room activities for attendees to work in smaller groups using clearly defined activity briefs
- Interactive whiteboard activities
- Quizzes, games and plenty of interaction
- Time for attendees to ask questions, both in-session, publicly and privately through Zoom Chat
- Post course feedback questionnaires to check learning goals and gain feedback on the session
- Follow-up PDF to all attendees containing key points from the session, for reference
With limited spaces available, it is recommended that members pre-register interest and secure places ready for the challenges of 2021.
If you have any additional questions, please contact Sara Gonzalez at 07923 250 650 or by emailing [email protected].
For more information and to register, click here.