12 December 2024
British Marine is planning to deliver the Welcome Afloat Customer Service Skills training course in Scotland on Tuesday 11 February 2025 (venue to be confirmed).
The Welcome Afloat one-day training course gives participants today's core customer service skills, reflecting the latest techniques and best practice. It is a highly flexible course and can be tailored to include content and knowledge specific to destinations and businesses.
Topics covered in the course include:
- Attracting and attaining customers
- Inspiring your customers and making a difference
- Meeting and exceeding expectations
- Creating a great boating experience
- Excellence for everyone
- Communication successfully
- Resolving challenging situations
- Promoting boating and your business
- Keeping customers for life
British Marine Members price: £226 + VAT
Non-Members price: £453 + VAT
So, if you work in the Leisure Marine Tourism Sector in a customer facing role, this course is for you.
For further information or to reserve a place, please email Vicki Crossley – vcrossley@britishmarine.co.uk