British Marine and its association, the Passenger Boat association (PBA) have worked with Visit to establish the Passenger Boat Quality Award Scheme.
Is this the scheme for me?
The VisitEngland Passenger Boat Scheme was developed in collaboration with the Passenger Boat Association and British Marine, and offers accreditation to any operator offering tours or trips on England’s waterways.
All operators will receive a mystery visit from one of VisitEngland’s Quality Assessors who will look at the arrival and boarding procedure, safety advice and customer service throughout, as well as the quality of any commentary provided on board. The assessor will also share best practice from their experience with other similar operators, as well as support and advice to improve the business.
The Scheme is voluntary and consists of a
comprehensive but fair assessment of all the customer facing aspects of
your business. A successful application will entitle you to display the
VE Rosette branding on your marketing material and your vessel(s) and
expose you to greater publicity through the Visit England ongoing
promotion of tourism.
How to apply
Details of the scheme can be found here on the visit England Website