Published on: 14 October 2020Do you place your customers at the heart of your business? Do you know what makes a customer experience excellent? Would you like to learn skills to attract new customers and inspire your customers to keep them for life?
Then this is the ideal course for you!
The Welcome Afloat course is a highly-practical, interactive customer service training programme developed by Welcome to Excellence and British Marine specifically for leisure marine business. It is designed to help participants provide excellent service to all their customers and deliver a great boating experience.
As well as skills, knowledge and a host of great tips to make a real difference to your customer’s experience, you can also receive a City and Guilds National Award by completing a short multiple-choice question paper at the end of the training session.
When: 11 November 2020 from 10.00 to 17.00